FAQ
When can I expect to receive my order?
If you place your order before 6:00 p.m., we’ll begin processing it the same business day. Orders are typically processed within 1–2 business days, after which delivery to Australia usually takes 3–10 business days.
Once your order has been dispatched, you’ll receive a confirmation email along with your tracking number, so you can follow your parcel’s progress at any time.
Which countries do you deliver to and what are the shipping costs?
We currently deliver to Australia, with free standard shipping on all orders no minimum spend required. Orders are shipped Delivered Duty Paid (DDP), meaning there are no additional import fees or taxes upon delivery.
The estimated delivery time has been exceeded. What is the status of my order?
We apologise for any delays that may occur due to factors beyond our control, such as holidays, customs inspections, or high seasonal demand. If your order has not arrived within the estimated delivery window, please allow an additional 3 business days before contacting our customer service team at info@fletcherfashion.com for an update.
I would like to return an item. What do I do?
If you’d like to return an item, please contact us at info@fletcherfashion.com within 30 days of delivery to start the return process.
Our team will review your request and provide you with return instructions and the return address.
Returned items must be in their original condition: unused, undamaged, and with all tags attached in the original packaging. Unless the item is defective or incorrect, customers are responsible for the return shipping costs.
Once your return has been received and inspected, we’ll issue your refund to the original payment method within up to 10 business days and confirm by email.
What payment methods do you accept?
We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
- Amex
Contact Information
Store name: Fletscher Fashion
Company name: Fletcher Fashion
Company Address: H.cleyndertweg 597, Amsterdam, North Holland, 1025 DX, The Netherlands
Warehouse Address: [input company address here]
Company number (kvk): 99786605
Phone: +61
Email: info@fletcherfashion.com
Monday to Friday | 09:00 – 17:00 (GMT+10)
Weekends | Closed
We aim to respond to your inquiries within 24 hours.